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PRIVACY POLICY

Privacy Policy

Last updated: August 2026

At Jelena Kundich Art Studio ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Latvian legislation.
This Privacy Policy explains what information we collect, how we use it, how long we keep it, and your rights regarding your personal data.

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1. Data Controller
The controller responsible for processing your personal data is:

ARTECOM SIA
Registration No.: 40203622756
Latvia
 

2. Personal Information We Collect
Depending on your interaction with our website, we may collect the following information:

Identity Information

  • Full name

  • Company name (where applicable)

  • VAT number (where applicable)

Contact Information

  • Email address

  • Telephone number (if provided)

Billing & Shipping Information

  • Billing address

  • Shipping address

  • Country of residence

Order Information

  • Purchased artwork

  • Order history

  • Commission details

  • Delivery preferences

Communication

Information contained in emails, contact forms, WhatsApp messages, or other correspondence regarding your order or commissioned artwork.

Technical Information
When visiting our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Cookies and website analytics (where applicable)​

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3. Payment Information
We do not collect, receive, or store your complete payment card details.
All online card payments are securely processed through Stripe, our trusted payment service provider.
Payment information is transmitted directly to Stripe using encrypted connections and industry-standard security measures.
Stripe processes your payment information in accordance with its own Privacy Policy and applicable data protection laws.
For more information, please visit:

https://stripe.com/privacy

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4. How We Use Your Personal Data
Your information is processed only where there is a lawful basis under GDPR.
We use your personal information to:

  • process and fulfil orders;

  • create commissioned artworks;

  • issue invoices and accounting documents;

  • arrange shipping and delivery;

  • communicate regarding your order;

  • respond to enquiries;

  • comply with legal and tax obligations;

  • prevent fraud and unauthorized transactions;

  • improve our customer service and website.

We do not sell or rent your personal information.
We do not use your personal data for automated decision-making or profiling.

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5. Legal Basis for Processing
Depending on the circumstances, your personal data is processed on one or more of the following legal bases:

  • performance of a contract;

  • compliance with legal obligations;

  • legitimate business interests;

  • your consent (where required).

Where processing is based on consent, you may withdraw your consent at any time.

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6. Sharing of Personal Data
We only share your information when necessary to provide our services or comply with legal obligations.
Your information may be shared with:

  • Stripe (payment processing)

  • Shipping and courier companies

  • Accounting and tax service providers

  • Government authorities where legally required

Each provider receives only the information necessary to perform its services.
We never sell your personal information to third parties.

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7. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards are applied in accordance with GDPR, including Standard Contractual Clauses or other legally approved transfer mechanisms.

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8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations.
Generally:

  • customer communication and order-related information may be retained for up to 3 years after completion of the transaction;

  • invoices, accounting records, and tax documentation may be retained for a longer period where required by Latvian or European legislation.

When personal information is no longer required, it is securely deleted or anonymised.

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9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:

unauthorized access;

  • accidental loss;

  • misuse;

  • disclosure;

  • alteration;

  • destruction.

Although no internet transmission can be guaranteed to be completely secure, we use commercially reasonable measures to protect your information.

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10. Cookies
Our website may use cookies to improve functionality, remember user preferences, and analyse website traffic.
Where required by law, you will be asked to consent before non-essential cookies are used.
You may disable cookies through your browser settings, although some website features may not function correctly.

 

11. Your Rights Under GDPR
If you are located within the European Economic Area (EEA), you have the right to:

  • request access to your personal data;

  • request correction of inaccurate information;

  • request deletion of your personal data ("right to be forgotten"), where legally applicable;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • receive your personal data in a portable format;

  • withdraw consent at any time where processing is based on consent;

  • lodge a complaint with your national data protection authority.

Some rights may be limited where processing is necessary to comply with legal or accounting obligations.

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12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their respective privacy policies before providing personal information.

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13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.
The latest version will always be published on this page.

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14. Contact
If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:
ARTECOM SIA
Registration No.: 40203622756
Latvia

Email: worldrix@gmail.com
 

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